issue with outgoing calls from hosted users
Incident Report for TeligentIP
Resolved
This incident has been resolved.
Posted May 09, 2024 - 07:29 CST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted May 08, 2024 - 16:39 CST
Update
We have verified all outbound calls to be working. We have opened a ticket with our SBC vendor and will provide a root cause when it becomes available.
Posted May 08, 2024 - 16:37 CST
Update
We have applied a temporary route change to allow outgoing calls to work while we're completing our investigation.
Posted May 08, 2024 - 16:11 CST
Investigating
We have verified this to be a network issue on our side and are currently working to get it resolved ASAP.
Posted May 08, 2024 - 15:47 CST
This incident affected: Cisco/Broadworks Servers (Application Servers, Network Servers).
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